We want you to have a smooth shopping experience. If you’re not satisfied, our return and refund guidelines will help you.
1. Return Eligibility
We accept returns only if:
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The product is damaged, defective, or incorrect
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You notify us within 48 hours of delivery
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You provide unboxing video/photo proof (mandatory)
2. Non-Returnable Items
The following items cannot be returned:
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Personal care items
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Cosmetics & beauty products
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Items with hygiene risks
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Used, washed, or damaged products
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Products without original packaging or accessories
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Clearance or “under ₹199” special deals (if mentioned)
3. Replacement Policy
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If the product is eligible, we will send a replacement at no extra cost.
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Replacement depends on product availability.
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If unavailable, we will issue a refund or store credit.
4. Refund Policy
Refunds are issued only when:
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The return is approved
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The product is picked up and inspected
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A replacement is not available
Refund mode:
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Prepaid orders → refunded to original payment method
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COD orders → refunded via UPI/bank transfer
Refund timeline: 3–7 working days after approval.
5. Cancellation Policy
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Orders can be cancelled only before they are shipped.
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Once shipped, cancellation is not possible.
6. How to Request a Return
Email us at support@aapkagrocerywala.shop with:
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Order ID
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Product photos & unboxing video
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Reason for return
3. Shipping & Delivery Policy – Under199Store.com
Last Updated: [Insert Date]
We deliver across India with reliable courier partners.
1. Delivery Time
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Orders are shipped within 24–48 hours.
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Standard delivery time is 5–7 business days depending on your location.
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Remote areas may take additional time.
2. Shipping Charges
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Shipping charges may vary based on product weight, size, or promotional offers.
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Free shipping may be provided on selected products or order values.
3. Order Tracking
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Once shipped, you will receive a tracking link via SMS/email/WhatsApp.
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Tracking may take a few hours to activate after dispatch.
4. Delays
We are not responsible for delays caused by:
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Natural disasters
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Weather conditions
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Courier partner issues
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Festivals & holidays
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Local restrictions
5. Address Issues
Delivery may fail if:
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Incorrect/insufficient address is provided
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Customer is unavailable
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Phone number is unreachable
In such cases, re-delivery charges may apply.
6. Damaged / Missing Products
If your order arrives damaged:
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Record an unboxing video
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Contact us within 48 hours
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Replacement will be done as per Return Policy