We want you to have a smooth shopping experience. If you’re not satisfied, our return and refund guidelines will help you.
1. Return Eligibility
We accept returns only if:
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The product is damaged, defective, or incorrect
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You notify us within 12 hours of delivery
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You provide unboxing video/photo proof (mandatory)
2. Non-Returnable Items
The following items cannot be returned:
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Personal care items
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Cosmetics & beauty products
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Items with hygiene risks
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Used, washed, or damaged products
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Products without original packaging or accessories
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Clearance or under special deals (if mentioned)
3. Replacement Policy
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If the product is eligible, we will send a replacement at no extra cost.
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Replacement depends on product availability.
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If unavailable, we will issue a refund or store credit.
4. Refund Policy
Refunds are issued only when:
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The return is approved
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The product is picked up and inspected
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A replacement is not available
Refund mode:
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Prepaid orders → refunded to original payment method
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COD orders → refunded via UPI/bank transfer
Refund timeline: 3–7 working days after approval.
5. Cancellation Policy
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Orders can be cancelled only before they are shipped.
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Once shipped, cancellation is not possible.
6. How to Request a Return
Email us at [spprtndrstore@gmail.com] with:
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Order ID
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Product photos & unboxing video
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Reason for return